Talkdesk modernizes on-premises contact centers with groundbreaking generative artificial intelligence suite-ZoomTech News


Talkdesk, Inc., a world AI-powered contact middle chief for enterprises of all sizes, is enabling contact facilities to raise their buyer experiences, empower brokers, and streamline operations utilizing Talkdesk Ascend Join, the trade’s first generative synthetic intelligence (GenAI) suite for on-premises environments. Introduced at present at Enterprise Join 2024, Talkdesk Ascend Connect permits enterprises to harness the ability of enormous language fashions (LLMs) and GenAI with out overhauling their present expertise stack.

Based on the 2023 Gartner® Forecast Evaluation: Contact Middle, Worldwide*, “the worldwide conversational AI and digital assistant market represents the fastest-growing section within the contact middle forecast with a projected 57.6% compound annual development price (CAGR) from 2022 by means of 2027.” Nevertheless, till now, most contact facilities utilizing legacy on-premises contact facilities have been unable to entry the ability of GenAI due to the problem integrating this game-changing expertise with their present infrastructure.

Talkdesk Ascend Connect solves this problem. Its versatile GenAI suite includes 4 highly effective elements: Talkdesk Autopilot for conversational AI that may resolve advanced queries autonomously, Talkdesk Copilot with a real-time digital assistant for brokers, Talkdesk Interaction Analytics to offer wealthy operational insights, and Talkdesk AI Trainer ™ for accountable GenAI.

Talkdesk Ascend Join can be utilized in any enterprise contact middle utilizing legacy third-party on-premises contact middle options.

What makes Talkdesk Ascend Join distinctive is its no-code intuitive interface backed by Talkdesk AI Coach and pre-built AI elements. This permits info expertise (IT) groups and builders to quickly deploy, customise, and preserve GenAI fashions by means of easy drag-and-drop instruments. This accelerates time-to-value with no need in-house knowledge scientists or specialists with AI or machine studying (ML) experience.

Since 2018, Talkdesk has been a pioneer in combining AI with cloud contact middle options. This primary-mover benefit allowed the corporate to develop sturdy, enterprise-grade AI fashions and a confirmed platform acknowledged for its safety, compliance, and reliability. Talkdesk options meet the best safety requirements, with greater than 30 certifications, together with SOC, 27001, PCI DSS Stage 1, HIPAA, and GDPR compliance. Talkdesk can be designated FedRAMP In Course of, indicating it’s going to meet the mandatory safety requirements set by the U.S. authorities.

Extra details about Talkdesk Ascend Join and the total Talkdesk GenAI portfolio will be discovered on the Talkdesk website or at Enterprise Join 2024 in Talkdesk Sales space 1729.

Supporting Quote

Tiago Paiva, chief govt officer and founder at Talkdesk, mentioned: “Generative AI is revolutionizing buyer expertise by enabling customized, data-driven interactions whereas dramatically enhancing contact middle productiveness. For a lot of contact facilities, nevertheless, adopting this game-changing expertise has been troublesome as a result of complexities of integrating AI with on-premises infrastructure. Talkdesk Ascend Join solves that problem. Whether or not you wish to gas enterprise enlargement, elevate buyer experiences, empower brokers, or streamline operations, Talkdesk Ascend Join’s versatile AI suite permits these enterprises to remodel their CX technique for the GenAI period.”

*Gartner, Forecast Evaluation: Contact Middle, Worldwide; Gartner; Might 10, 2023; Megan Fernandez, Daniel O’Connell. GARTNER is a registered trademark and repair mark of Gartner, Inc. and/or its associates within the U.S. and internationally and is used herein with permission. All rights reserved.

About Talkdesk

Talkdesk Ⓡ is a world cloud contact middle chief for enterprises of all sizes. Talkdesk CX Cloud and Business Expertise Clouds assist enterprises ship trendy customer support their manner. Our trusted, versatile and modern contact middle platform leverages AI and automation to drive distinctive outcomes for his or her clients and enhance the underside line. Serving enterprise clients in over 100 international locations, we accomplice with our clients to ship steady innovation and breakthrough outcomes. Our unwavering dedication to doing what we are saying we’ll do and our funding within the highest ranges of safety and reliability for our merchandise make us second to none within the trade. Enhance buyer experiences, improve effectivity and develop income with Talkdesk, a cloud contact middle platform constructed on your trade. Learn more and take a self-guided demo at

Talkdesk is a registered trademark of Talkdesk, Inc. All product and firm names are emblems™ or registered® emblems of their respective holders. Use of them doesn’t indicate any affiliation with or endorsement by them.

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Christie Blake

[email protected]



SOURCE: Talkdesk, Inc.

Copyright Enterprise Wire 2024.

PUB: 03/25/2024 11:25 AM/DISC: 03/25/2024 11:25 AM

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